5 Ways to Optimize Customer Service to Reduce the Need for Direct Service

The following is a guest post by Devin Morrissey. Devin writes in his garage and examines car parts in his office.  He aspires to be an eternal student, writing wherever the web takes him. Effective customer service is one of your most valuable assets. Ensuring that customers return to you even after experiencing a problem is essential to customer retention and…

How to Establish a Long-Term Relationship with Your Customers

The following is a guest post by Ashley Kornee. Ashley is a blogger and freelance writer. She always tries to write about ordinary things in a creative way. She’s currently working as a writer for an academic help. You can find her on Facebook and Twitter. Customer loyalty is a long-debated subject that continues to evolve with each new trend. Companies have often struggled to maintain positive…

How to Use Social Selling to Empower your Sales Team

The Following is a guest post by Oren Ezra (Twitter: @Oren_Ezra). Oren Ezra is the VP of Marketing for Pepperi, the fastest-growing provider of sales apps for manufacturers, wholesalers and retailers. In today’s world, there are few things we can’t learn to do using the power of social media. We have the power to persuade, engage, inform, and especially communicate. While we’ve…

Customer Support – Problem Solved When Client Runs

by Jonathan Gebauer (@jogebauer) Update Feb 5 2015: Gavin Hammar, Founder and CEO of Sendible got in touch today via the comment section. He apologized and offered us 6 month free with Sendible for our trouble and assuring us that the technical problems have been fixed. While this remains an incredible example of what not to do I have to…